Contact

The website lounge.nintendo.com is operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan. Representative Directors: Shuntaro Furukawa, Shigeru Miyamoto. Registration number: 1300-01-011420.).

If you have questions about this website, please contact us by email: service@nintendo.de (Europe) / nintendoaustraliaprivacy@nal.nintendo.com.au (Australia and New Zealand).

Website Privacy Policy

Version: 08.2024 (EN-EU)

This privacy policy covers the use of the website lounge.nintendo.com, operated by:

Nintendo Co., Ltd. (11-1 Hokotate-cho, Kamitoba, Minami-ku, Kyoto 601-8501, Japan) ("Nintendo").

Nintendo is the controller within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – “GDPR”).

If you are a resident of the United Kingdom (“UK”), references in this Privacy Policy to GDPR shall be understood as reference to the UK General Data Protection Regulation (“UK GDPR”).

Data Processing

Nintendo respects the privacy rights of its online visitors and recognises the importance of protecting their personal data. Online visitors are not required to provide Nintendo with their personal data in order to use this website.

At the same time, certain information is transmitted to Nintendo’s servers by the internet browser of each online visitor when they access the website, including the date and time of access, names of requested files, the referral-webpage, the status (e.g. transaction completed), the internet browser and operation system used, the IP address of the device and the size of transmitted data.

Nintendo uses this information in order to set up the connection of your device with Nintendo services and to enable you to use the website. If you are located in a country of the European Union or the UK, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

 

The information is further stored in connection logs for the purpose of ensuring the security and proper functioning of the website. If you are located in a country of the European Union or the UK, the legal basis for this processing is Art. 6 para. 1 (f) GDPR. The legitimate interest Nintendo pursues is the protection of Nintendo systems. If you are located in a country of the European Union or the UK, you have the right to object, on grounds relating to your particular situation, at any time to such processing. To exercise this right you may at any time contact Nintendo as provided for in this Privacy Policy.

 

Nintendo may also use the information for statistical purposes in an anonymised form.

Cookies

Nintendo may place cookies on its website. Cookies are small files downloaded to your computer. Cookies help us to ensure the safety and smooth functionality of our website (security cookies and session cookies).

You can disable all cookies in your browser or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of this website.

Nintendo uses security and session cookies that are strictly necessary to provide you with the services you have requested. For example, Nintendo employs session cookies to store your selections whilst you navigate to different pages. If you are located in a country of the European Union or the UK, the legal basis for using strictly necessary cookies is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR)

User Communications

When you send an email or other communication to Nintendo, Nintendo may retain those communications in order to process your inquiries. Most email messages are deleted after they are responded to. In the event that Nintendo becomes legally obligated to disclose information obtained from users pursuant to legal or administrative process, Nintendo will take all reasonable steps to remove personal information from the data where possible. If you are located within the European Union or the UK, the legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

Who Has Access To Your Information

Nintendo may share your information with other entities of the Nintendo group to be used in accordance with this Privacy Policy; in particular, with:

• its European affiliates such as Nintendo of Europe SE and its branches in France, the Netherlands, Belgium, Italy, Germany, Austria, Switzerland, Portugal, Spain and the United Kingdom;

• Nintendo Australia Pty Limited, located in Australia. The level of data protection provided under Australian law is lower than the level provided in the European Community.

If Nintendo shares your information with Nintendo Australia Pty Limited appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and Nintendo Australia Pty Limited.

If you are located within the European Union or the UK, the legal basis for Nintendo sharing your information with other entities of the Nintendo group is Art. 6 para. 1 (f) GDPR. Nintendo has a legitimate interest in sharing your information for internal administrative purposes, in particular to offer the website services and to deal with any inquiries in an efficient and high-quality manner.

If you are located within the European Union or the UK, you have the right to object, on grounds relating to your particular situation, at any time to such sharing. To exercise this right you may at any time contact Nintendo as provided in this Privacy Policy.

In compliance with applicable data protection requirements, Nintendo may also use third-party data processors and may share your information with such third-party data processors acting on Nintendo’s behalf to provide services in connection with the website. Where such third-party processors are located outside the European Union or the European Economic Area, such third-party processors are either located in a third country where the European Commission has decided that this country ensures an adequate level or appropriate safeguards for an adequate level of data protection are provided for by standard data protection clauses that have been adopted by the European Commission and that have been entered into between Nintendo and the third-party data processor.

Storage Time

Nintendo will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or – where the applicable law provides for longer storage and retention periods – for the storage and retention period required by law. After that your personal data will be deleted. In particular, if you exercise a right to object to the processing of your personal data, Nintendo will delete your personal data that Nintendo processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

Your Rights under GDPR

If you are located in a country of the European Union or the UK, you may in particular, without limitation, have the following rights under applicable European data protection law:

• Right of access: You have the right to obtain confirmation from Nintendo as to whether or not Nintendo processes personal data from you and you also have the right to at any time obtain access to your personal data stored by Nintendo. To exercise this right you may at any time contact Nintendo as provided in this Privacy Policy.

• Right to rectification of your personal data: If Nintendo processes your personal data, Nintendo shall endeavour to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which Nintendo collected your personal data. If your personal data is inaccurate or incomplete, you have the right to obtain the rectification of such data. To exercise this right you may at any time contact Nintendo as provided in this Privacy Policy.

• Right to erasure of your personal data or right to restriction of processing: You may have the right to obtain the erasure of your personal data or the restriction of processing of your personal data. To exercise this right you may at any time contact Nintendo as provided in this Privacy Policy.

• Right to data portability: You may have the right to receive the personal data concerning you and which you have provided to Nintendo, in a structured, commonly used and machine-readable format or to transmit those data to another controller. To exercise this right you may at any time contact us as provided in this Privacy Policy.

• Right to object: You have the right to object to the processing of your personal data as further specified in this Privacy Policy.

• Right to lodge a complaint with supervisory authority: You have the right to lodge a complaint with a data protection supervisory authority located in the European Union. You may contact the Hesse Data Protection Supervisor.

Nintendo’s European Representative and Contact

If you are located in a country of the European Union or the UK and if you have any questions about this Privacy Policy and Nintendo’s data processing activities or if you want to exercise any of your rights under GDPR, please contact:

Nintendo’s European representative Nintendo of Europe SE, Attn.: Legal Department, Goldsteinstrasse 235, 60528 Frankfurt am Main, Germany, or via the contact form available under www.nintendo.com/eu/contact.

Nintendo’s Data Protection Officer

Nintendo Co., Ltd., 11-1, Attn.: Data Protection Officer, Hokotate-cho, Kamitoba, Minami-ku, Kyoto, 601-8501, Japan, dataprotectionofficer@nintendo.co.jp.